At https://elderly-companion-services.storysurge.net (hereinafter referred to as ‘the Company’ or ‘we’), your privacy is of utmost importance, and we are committed to protecting your personal data in a manner that aligns with the highest standards of privacy regulations across various jurisdictions, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25 on the protection of personal information in the private sector, the European Union’s General Data Protection Regulation (GDPR), Brazil’s Lei Geral de Proteção de Dados Pessoais (LGPD), California’s California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), Colorado’s Colorado Privacy Act (CPA), Utah’s Utah Consumer Privacy Act (UCPA), Connecticut’s Connecticut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.
This policy is designed to cover all aspects of your interaction with our website, applications, services, and products. Please be aware that this privacy policy does not extend to external third-party platforms, applications, products, or services that you may access through links on our platform, each with their own distinct privacy policies.
Our processing activities encompass the following interactions:
- Using our applications and services as a registered user.
- Visiting any of our websites that display this Privacy Statement.
- Engaging with communications from us, such as newsletters, emails, phone calls, or text messages/SMS.
In the course of these interactions, we collect various categories of personal data, which may include:
- Information related to your account setup and management.
- Payment details necessary for transactions.
- Financial records relevant to service usage.
- Records of purchases made through our platform.
- Mobile device identifiers and unique device tokens.
- Location data where required or permitted by the context.
- Feedback you provide us, whether solicited or unsolicited.
- Social media information if you interact with us on those platforms.
- Details about the products you use or inquire about.
This personal data is collected through a variety of means: direct user input, interactions with our services, and automated technologies such as cookies, web beacons, and tracking pixels. Additionally, we may receive personal data from third parties, which is governed by their respective privacy policies.
We use cookies to enhance your experience on our websites, provide essential website functionality, remember your preferences, and improve analytics for better service offerings. These cookies are categorized into Strictly Necessary, Preference, and Analytics, with users having the option to manage or opt-out of non-essential cookies via our dedicated Cookie Manager.
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, in compliance with legal requirements, or until you request its deletion. Once no longer needed, we take appropriate measures to delete or anonymize your personal data.
To safeguard your personal data, we have implemented a range of organizational and technical security measures, including but not limited to secure communication protocols, data encryption, and the use of secure third-party vendors.
We recognize the importance of protecting children’s privacy. Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal data from children under this age without obtaining verifiable parental consent.
Under various privacy regulations, you have a set of rights regarding your personal data. Depending on your location, these may include the right to access, rectify, erase, restrict processing, transfer your data, object to certain types of processing, non-discrimination, the ability to file appeals or complaints, and withdrawing consent at any time. To exercise these rights, please contact our privacy team through the provided channels.
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Any such changes will be posted on our website for your review.
For any inquiries, unsubscribe requests, or data-related questions, please reach out to us via email at [email protected] or by sending a letter to the address provided on our website.